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| Privacy Notice |
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Respecting your privacy
Complete Media Supplies is committed to supporting the National Privacy Principles for
the Fair Handling of Personal Information which set clear standards for the collection,
access, storage and use of personal information which we obtain as part of our normal
business operations.
Our respect for our customers right to privacy of their personal information is
paramount. We have policies and procedures to ensure that all personal information, no
matter how or where it is obtained, is handled sensitively, securely, and in accordance with
the National Privacy Principles.
This Privacy Policy sets out:
Matters of which you should be aware regarding information we may collect about you
our policies on the management of personal information, and
generally, what sort of information we hold, for what purposes, and how we collect, hold,
use and disclose that information
What personal information do we collect and store?
So that we can provide services to you, we may ask for personal details such as your
name, address, telephone number or e-mail address. Some examples of where we may need these
details are in-store, telephone or online orders. Privacy law requires us to collect
personal information about you only from you if it is reasonable and practical to do so.
Complete Media Supplies takes measures to ensure your personal information is protected from
unauthorised access, loss, misuse, disclosure or alteration. We also take measures to
destroy or permanently de-identify personal information when it is no longer required. The
types of measures we take vary with the type of information, and how it is collected and
stored.
Generally, you have no obligation to provide any information requested by us. If you
choose to withhold requested information however, we may not be able to provide you with the
goods and services that depend on the collection of that information, particularly if the
collection of that information is required by law.
How is personal information used?
The personal information that we ask for is generally used to provide goods or services
to you. For example, for a credit card transaction we need your card number, and for an
order that you wish to be delivered to you, we need your contact details so we can send your
shipment and contact you if there are any problems.
We may also use your personal information in other ways to provide you with superior
service. This may include using your personal information to advise you of new products and
services. You have the right to tell us that you do not want us to send information to you
other than for the main purpose for which we have collected your personal details.
Access to your personal information
We will provide you with access to any of your personal information we hold (except in
the limited circumstances recognised by privacy law).
If you require access to your personal information, please write to The Manager,
Complete Media Supplies, PO Box 570 Penrith 2751.
Of course, before we provide you with access to your personal information we will
require some proof of identity. For most requests, your information will be provided free of
charge, however we may charge a reasonable fee if your request requires a substantial effort
on our part.
If you need to update your information (eg. if you change your address), please contact
us by email at sales@completemedia.com.au or by phone on 02 47335522 so we can make the
change.
Disclosure to other organizations
Complete Media Supplies does not make personal information available to other
organizations unless required by law. For educational customers, we may pass on details to
enable verification of your academic status to the publisher/distributor of the product you
are purchasing. This information will not be used for marketing or other purposes.
Cookies
When you register with www.completemedia.com.au, a small amount of data, known as a
"cookie" is stored on your computer. This file contains unique numbers that allow our online
store to identify you. Cookies are used to make your shopping experience with us easier. It
is Complete Media Supplies policy not to make use of cookies for marketing purposes.
More information
More information about Privacy law and the National Privacy Principles is available from
the Federal Privacy Commissioner at http://www.privacy.gov.au
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